The Apple spokesperson went on to confirm that law enforcement had not yet asked for any help from Apple accessing data off of Kelley's phone.
According to Forbes, FBI has ignored this olive branch completely. In the case of the San Bernardino County shootings in December 2016, Apple has said the FBI squandered an early chance to get the data. Law enforcement officials grumble that warrants should allow them to sidestep such measures; the companies say they often can't unlock such phones even if ordered to.
Still, the issue re-emerged Tuesday, when Christopher Combs, the special agent in charge of the FBI's San Antonio division, said agents had been unable to get into the cellphone belonging to Devin Patrick Kelley, who slaughtered much of the congregation in the middle of a Sunday service.
FBI officials have long expressed frustration over increasingly sophisticated encryption technology that makes it harder for law enforcement to access devices and data. That's because experts at the FBI's lab in Quantico, Va., are trying to determine if there are other methods, such as cloud storage or a linked laptop, that would provide access to the phone's data, these people said.
The revelation came as investigators continued to scour the First Baptist Church in Sutherland Springs, where Kelley fired hundreds of rounds and left behind 15 empty 30-round ammunition magazines after his attack Sunday.
That had already given everyone a hint that the phone must be an iPhone since the Bureau is particularly salty with the Cupertino tech giant having lost an encryption battle over San Bernardino shootings.
Last night, it was revealed by Reuters' sources that the Bureau had made a critical mistake of not getting Apple on board in the first 48 hours, since the company can only unlock a fingerprint-protected iPhone in the first two days.
After the FBI said it was dealing with a phone it couldn't open, Apple reached out to the bureau to learn if the phone was an iPhone and if the FBI was seeking assistance.
He said that law enforcement agencies were 'increasingly not able to get into these phone. We offered assistance and said we would expedite our response to any legal process they send us.
Apple said it had immediately offered to help the FBI even though it was not contacted by authorities. But while heart-wrenching details of the rampage that left more than two dozen people dead might revive the debate over the balance of digital privacy rights and national security, it's not likely to prompt change anytime soon.
Washington has proven incapable of solving a problem that an honest conversation could fix, said David Hickton, a former US attorney who now directs a cyberlaw institute at the University of Pittsburgh.
Combs declined to say what type of phone Kelley had, "because I don't want to tell every bad guy out there what phone to buy". That foreclosed the possibility of an automatic backup to Apple iCloud servers, which could have been accessed by investigators.
But that impulse may be tempered by another consideration: So far, it appears the gunman acted alone in what some officials have called a domestic violence problem that escalated into a mass murder.